Parks and Recreation Department

It is the goal of the City of Doral Parks and Recreation Department to ensure the enjoyment of all recreational programs. If you are not satisfied with a program or are unable to participate due to injury or illness, a written request must be submitted to the Parks & Recreation Department. No refunds will be made for purchases of $30 or less. All refunds may take up to three weeks to process.

Recreational Programs

Customers will receive a refund if a written request is received prior to the start of the 3rd class of the current session. Any requests received after the start of the 3rd class of the session will result in a pro-rated account credit. No account credits will be issued after the conclusion of the session. Account credits are transferable between all recreational programs with the exception of tennis. All account credits must be used within 6 months of issue date. No refunds will be given if a written request is received after the start of the 3rd class of the session.

Tennis

Customers will receive a refund if a written request is received prior to the start of the 3rd class of the current session. Any requests received after the start of the 3rd class of the session will result in a pro-rated account credit. No account credits will be issued after the conclusion of the session. Account credits can only be used for tennis programming. All account credits must be used within 6 months of issue date. No refunds will be given if a written request is received after the start of the 3rd class of the session. Full account credits will only be issued for medical reasons accompanied by medical documentation.

Silver Club

Customers will receive a refund for medical reasons if a written request, accompanied by medical documentation is received one week (7 days) prior to the activity/event. If written request is received within one week of the date of the activity/event, an account credit will be issued. Only account credits will be given if a written request and medical documentation is provided on the day of or up to 3 days after the activity/event. Account credits are transferable between all activities/events.

Youth Sports Leagues

Customers will receive a refund if a written request is received prior to the start of the 2nd game of the season. No refunds will be given if a written request is received after the start of the 2nd game of the season. Exceptions will be made for injuries or illness if medical documentation is provided prior to the 4th game of the regular season.

Doral Broncos Tackle Football & Cheer

Customers will receive a refund if a written request is received prior to the start of official practices. A 50% refundable amount will be given if a written request is received after the start of official practices and before the start of the 1st game of the season. No refunds will be made after the 1st game of the season. Exceptions will be made for injuries or illness if medical documentation is provided prior to the 4th game of the tackle football & cheer regular season at 50% of the amount paid.

Adult Sports Leagues

Customers will receive a refund if a written request is received prior to the first day of league play. No refunds or credits will be given after the first day of league play.

Facility Rentals

Customers will receive a refund if a written request is received two weeks (14 days) prior to the event date. Any requests received less than two weeks (14 days) prior to the event date will only be eligible for a refund of 50% of the amount paid. No refunds will be given if a written request is received the day of or after the event.

Special Events

No refunds or credits will be given for any items purchased towards a special event. All sales are final.

One Day Camps

No Refunds will be issued. Full account credits will be issued if a written request is received at least one (1) day before the camp start date. No account credits will be issued after the completion of the camp.