Information Technology Department

The Information and Technology Department provides and empowers the City's business partners and Doral's residents, visitors and businesses with sustained, reliable and efficient technology services, infrastructure and telecommunications. Leveraging state-of-the-art tools, innovative methods and strategic partnerships, we are at the center of shaping the City of Doral’s Smart City strategy. The Smart City leadership has come from the elected officials, city executives and senior staff. This is critical to building a smart city which requires championing the strategy at the highest level or the organization, a system-wide view and an integrated approach.

Today there is a strong sense of collaboration and consensus among our departments as we remain focused on the City of Doral Strategic Plan 2015/2016 and paving the way for future innovative solutions transparent, informed, and effective decision-making process for managing the demand and supply of best-managed IT services while encouraging sponsor and stakeholder engagement. Our focus is to lower the cost of services by leveraging inter-organizational collaboration and efficiencies.

The key to our Smart City Strategy is using information and communications technology to enhance our livability, workability and sustainability. To that end, the technology allows the organization to collect information about its operation through different sensors; next, that data is communicated to the information systems that process and ‘crunch’ it, analyzing the information collected to understand what is happening, initiate responsive actions and even predict what is likely to happen next. These are the core functions we follow when implementing new technologies in the City of Doral.

 Information Technology Organizational Chart

OUCH September 2020 Edition

Online Security for Kids

Kids' lives are online more than ever, from socializing with friends and interacting with family to online learning and education. As parents we want to make sure they do so in a safe and secure manner. However, this is hard as many of us never grew up in such an online environment like this. Below we cover key steps on how you can help kids make the most of online technology safely and securely.

OUCH August 2020 Edition

What is Virtual Conferencing?

With so many of us now working from home, you are most likely finding yourself remotely connecting with your co-workers using virtual conferencing solutions like Zoom, Slack, or Microsoft Teams. Your family members - perhaps even your children – may also be using these same technologies to connect with friends or for remote learning. Regardless of why you are connecting, here are key steps you can take to make the most of these technologies safely and securely.

OUCH May 2020 Edition

The Power of Updating

You may not realize it but cyber attackers are constantly looking for and finding new vulnerabilities and weaknesses in the software people use every day. This software may run your laptop, could be the mobile apps you use on your smartphone, or perhaps even the software in your baby monitor or other devices in your home.

OUCH Mar 2020 Edition

Digital Spring Cleaning

Most of us are so looking forward to spring! The landscape starts to take shape, flowers start to bloom, and, for many, there’s a desire to spring clean. While it might be easy to see the need to purge and tidy up, realizing the need to also digitally declutter isn’t so apparent.

OUCH Feb 2020 Edition

Social Media Privacy

Most people would never consider walking into a crowded room and loudly broadcasting to total strangers all the details of their private life—from their health issues to their family and friends’ names, ages, jobs, or school locations. But often these same individuals won’t think twice about posting that same information on social media. The ramifications of sharing too much can have an impact not only on your personal and professional life but also the lives of your family and friends.

OUCH Jan 2020 Edition

Digital Inheritance

Have you ever thought about the uncomfortable question, What happens to our digital presence when we die or become incapacitated? Many of us have or know we should have a will and checklists of what loved ones need to know in the event of our passing. But what about all of our digital data and online accounts? Should we consider some type of digital will? Should we create a “digital inheritance” plan?

OUCH Dec 2019 Edition

Messaging / Smishing Attacks

One of the most common ways cyber attackers attempt to trick or fool people is by scamming you in email attacks (often called phishing) or try to trick you with phone calls. However, as technology continues to advance bad guys are always trying new methods, to include tricking you with messaging technologies such as text messaging, iMessage/Facetime, WhatsApp, Slack or Skype.

OUCH Nov 2019 Edition

Shopping Online Securely

The holiday season is nearing for many of us and soon millions of people will be looking to buy the perfect gifts. Many of us will shop online in search of great deals and to avoid noisy crowds.

OUCH Oct 2019 Edition

Four Simple Steps to Staying Secure

Making the most of technology safely and securely can seem overwhelming and confusing. However, regardless of what technology you are using or how you are using it, here are four simple steps that will help you stay secure.

OUCH Sept 2019 Edition

Scamming You Through Social Media

Many of us have received phishing email, either at work or home. These emails look legitimate, such as from your bank, your boss, or your favorite online store, but are really an attack, attempting to pressure or trick you into taking an action you should not take, such as opening an infected email attachment, sharing your password, or transferring money.

OUCH July 2019 Edition

Virtual Private Networks (VPNs)

You may find yourself needing to use public Wi-Fi for Internet access when you are away from home, such as when you are at your local restaurant or coffee shop, or when you are traveling at a hotel or airport. But how secure are these public networks and who is watching or recording what you are doing online?

OUCH June 2019 Edition

Dark Web

You may have heard the term “Dark Web” used by others or in the media and wondered “what is the Dark Web?” or “should I be doing anything about it?”. Today we explain what the Dark Web is and what it means to you.

OUCH April 2019 Edition

Making Passwords Simple

You are often told your passwords are key to protecting your accounts (which is true!), but rarely are you given a simple way to securely create and manage all your passwords. Below we cover three simple steps to simplify your passwords, lock down your accounts, and protect your future.

OUCH Feb 2019 Edition

Personalized Scams

Cyber criminals continue to come up with new and creative ways to fool people. A new type of scam is gaining popularity—personalized scams. Cyber criminals find or purchase information about millions of people, then use that information to personalize their attacks. Below we show you how these scams work and walk you through a common example. The more you know about these scams, the easier it is for you to spot and stop them.

OUCH Jan 2019 Edition

Search Yourself Online

Discover what information is publicly known about you
You most likely have heard how important it is to protect your privacy and the information you share online. To demonstrate this, we are going to try something new; we are going to show you how to research yourself and discover what information is publicly known about you. The process is called OSINT, a fancy way of saying Open Source Intelligence.

OUCH Dec 2018 Edition

Yes, You Are A Target

Why You Are a Target
There are lots of different cyber attackers on the Internet today, and they all have different motivations. So why would any of them want to attack you? Because by hacking you they help achieve their goal. Here are two common examples of cyber attackers and why they would target you.

OUCH Nov 2018 Edition

Am I Hacked?

Clues You Have Been Hacked
Just like driving a car, sooner or later you may have an accident no matter how secure you are. Below are clues to help figure out if you have been hacked and, if so, what to do. The sooner you identify something bad has happened, the more likely you can fix the problem.

OUCH Oct 2018 Edition

Email Oops!

And How to Avoid Them
Email is still one of the primary ways we communicate, both in our personal and professional lives. However, we can often be our own worst enemy when using it. Here are the four most common mistakes people make with email and how to avoid them.

OUCH Sept 2018 Edition


What Is CEO Fraud/BEC?
Cyber attackers continue to evolve an email attack called CEO Fraud, or Business Email Compromise (BEC). These are targeted email attacks that trick their victim into taking an action they should not take. In most cases, the bad guys are after money. What makes these attacks so dangerous is cyber attackers research their victims before launching their attack.

OUCH August 2018 Edition

Smart Home Devices

What Are Smart Home Devices?
Traditionally, only a few of your devices at home could connect to the Internet, such as your laptop, smartphone, or gaming console. However, today there are more and more devices connecting to the Internet, from your lightbulbs and speakers to your TV, door locks, and even your car.