About IT Department
We Provide Innovation and Support
The Information Technology Department delivers reliable, efficient, and innovative technology services that empower the City’s departments, residents, visitors, and businesses. We provide the infrastructure and solutions that keep City operations running smoothly while anticipating future needs.
Through innovation, strategic alignment, and continuous improvement, we lead initiatives that:
- Enhance operational efficiency
- Elevate the customer experience
- Strengthen service delivery across the organization
By optimizing business processes and leveraging modern technologies, we foster collaboration between departments and engage with stakeholders to support the City’s strategic goals. Our use of advanced tools, automation, and data-driven insights streamlines operations, improves responsiveness, and enables informed decision-making.
We are committed to maintaining high service standards while reducing costs through shared efficiencies and integrated solutions. Technology is not only a tool for daily operations, it’s how we proactively address challenges, adapt to change, and deliver meaningful value to the community.
Technology Support Operations
The Technology Support Operations team delivers enterprise-wide technical support for all endpoint devices connected to the City’s network including computers, tablets, smartphones, and laptops. We also manage and maintain critical infrastructure. Our technicians foster a culture of trust, responsiveness, and high-quality customer service, resolving hardware and software issues with professionalism and care.
Application Services & Development
This team is responsible for developing, enhancing, and supporting both departmental and citywide application systems and databases. We ensure the reliability, scalability, and continuous improvement of the City’s digital platforms, adapting to evolving operational and service delivery needs.
Data & Analytics
The Data & Analytics team advances transparency, accountability, and data-driven decision-making across the City. We design customized reporting tools and interactive dashboards that give employees and residents real-time access to meaningful data and performance metrics. These dashboards help departments track progress, identify trends, and improve services — while keeping residents informed about key initiatives and community impact. Our team continually evolves these capabilities by integrating new data sources, improving usability, and aligning analytics with the City’s strategic priorities.
Information Security & Infrastructure
This team safeguards the integrity, confidentiality, and availability of the City’s technology systems. We protect against cyber threats, mitigate risks from malicious actors, and ensure compliance with industry standards. Core responsibilities include threat detection, data protection, incident response, and business continuity planning. We also manage the City’s enterprise infrastructure from data centers to cloud integrations to maintain a resilient and scalable IT environment.
Network & Communications
The Network & Communications team designs, implements, and manages the City’s wired and wireless networks, including LAN, WAN, VPN, and secure remote access solutions. We keep essential systems for public safety, utilities, parks, and administration reliably connected at all times. Our team also supports voice communications systems such as VoIP, call routing, and unified communication platforms. From internal connectivity to public Wi-Fi zones, surveillance networks, IoT devices, and smart city technologies, we ensure high availability, minimal downtime, and optimal performance through proactive monitoring and rapid incident response.
Audio-Visual Services
Our Audio-Visual team manages, supports, and enhances the City’s AV infrastructure to ensure effective communication, collaboration, and public engagement. We oversee setup, maintenance, and operation of AV systems in commission chambers, meeting rooms, and public spaces. From live and virtual meetings to webinars and broadcasts, we provide technical support for microphones, displays, conferencing systems, recording, and streaming platforms, delivering high-quality user experiences for both in-person and remote audiences.