Essential IT Capabilities

Essential IT Capabilities

Applications and Services

IT is laser focused on providing essential applications and services — the “capabilities” that support business results. The following capabilities support business results for City departments and enterprises so they can best serve the residents and businesses of the City of Doral.

Asset Management

Tracking, maintaining and managing City assets to support their efficient and effective use.

Business Intelligence Management

Identifying, analyzing, transforming and presenting information using business intelligence tools and techniques to support decision making.

Citizen Engagement

Empowering Citizen Engagement with a Smart City Strategy provides a “Citizen First” eServices platform for citizen access, business intelligence, service delivery, transparency and efficiency.

Communications Management

Providing telephones, audio video services, video conferencing and wireless technologies to deliver voice, video and data information to staff and residents.

Financial Management

Providing enterprise tools to gather, analyze, manage and communicate financial decisions to staff and citizens.

Information Management

Collecting and managing information from many sources and to distribute that information to audiences.

IT Infrastructure Management

Establishing, operating and maintaining IT hardware, software, networks, service desks and security systems to provide data and information to staff and residents.

Mobile Operations Management

Managing and performing information technology functions using mobile devices.

Partnerships and Programs

South Florida Digital Alliance (SFDA), a non-profit organization, to distribute the city’s surplus computers to schools in Doral.

Public Safety Management

Delivering business and technology management services to support code compliance, emergency management and police services to City of Doral residents and businesses.

Security

City government to improve transparency and accessibility, while protecting privacy and security using confidentiality, integrity and accountability.