311 is Dead, Long Live 311

City of Doral Government Center
8401 NW 53rd Terrace
Doral, FL 33166
305-59 DORAL (305-593-6725)
Doral Seal
January 28, 2016 
For immediate distribution
For More Information
(MEDIA ONLY):
Maggie Santos(305)409-9762
Maggie.Santos@cityofdoral.com
Press Release

311 is Dead, Long Live 311

Doral, FL – “You don’t need an app for that anymore,” announced City of Doral IT Director Gladys Gonzalez.  Ms. Gonzalez was referring to the launch of the new Doral smart city platform.    

The Doral app has been replaced, not by just a pretty website, but by an end to end citizen e-service environment that is accessible by smartphones, tablets and laptops.  The 311 reporting system has been replaced by the new web based platform.  Residents will see 311 in the center of their screen when they go to www.cityofdoral.com

“This will be a big improvement in requesting city services,” said Public Works Director Joan Shen.  By replacing the old application with a new platform the City will not only receive notifications, but under the Smart City Initiative Public Works will be able to see trends in city service requests, and will be able to better dedicate resources for faster response times.

311 Application Screenshot